Restaurant Manager

£35,000 Per Annum (+service charge) in Wiston Estate, West Sussex

Closing date: 31 Jan 2025

We are seeking a dedicated and experienced Restaurant Manager to oversee the daily operations of our establishment, Chalk Restaurant. The ideal candidate will ensure the restaurant operates efficiently, maintains a high standard of customer satisfaction, and achieves profitability goals. This role involves managing staff, ensuring compliance with health and safety regulations, and creating a welcoming environment for guests.

RESPONSIBILITIES:

People

Recruit, train, and supervise front of house restaurant staff, ensuring high levels of engagement and performance.
Responsible for inducting all staff inclusive of mandatory H&S requirements such as e-learning and equipment specific training.
Schedule shifts for front of house to ensure adequate staffing during peak and off-peak hours.
To provide leadership, coaching, learning and development across the team and foster a positive work environment.
Responsible for collating payroll data and sending to Head of People within scheduled payroll dates.
Collaborate effectively within cross-functional teams, especially the in-house Chef team.

Customer Experience

To help deliver an exceptional customer experience, in line with the Estate values
Resolve complaints promptly and professionally
To continuously look for areas of development and improvement in the guest experience, including monitoring online reviews and implement strategies to enhance customer satisfaction.
To monitor and develop staff to consistently meet exceptional customer experience
Work closely with chefs and kitchen staff to keep knowledge relevant and up to date regarding menu/allergens.
Work with Retail Manager regarding private events within the restaurant.

P&L

To support in the preparation and delivery of achievable sales budgets
To engage the team in the weekly sales targets and increasing spend per head with upselling.
To manage the rota effectively across all operating spaces to deliver target wage costs
To ensure appropriate levels of all beverage stock are maintained and tracked
Ensure accurate monthly stock takes with minimum variance between actual and book.

Planning & Operations

Oversee daily restaurant operations, including opening and closing procedures.
Monitor inventory levels and coordinate with suppliers for timely replenishment of stock.
To ensure EPOS system data is clean and accurate at all times
To support in ensuring all operating spaces meet and achieve 5* EHO compliance and high visual standards.

Statutory

To ensure legal compliance, health & safety and operating standards are met and enforced across the front of house team
Coordinate in house maintenance and repairs to ensure a clean and functional dining environment.

Requirements:

Proven experience as a Restaurant Manager or similar role in the hospitality industry.
Strong understanding of restaurant management software, POS systems, and Microsoft Office Suite.
In-depth knowledge of food and beverage quality standards and regulations.
Excellent communication, leadership, and organisational skills.
Ability to work flexible hours, including evenings, weekends, and holidays.

Skills & Attributes

Customer-focused approach with the ability to handle high-pressure situations calmly.
Strong problem-solving and decision-making abilities.
Financial acumen with experience in budgeting and profit review.
Passion for the food and hospitality industry.
Strong interpersonal and communication skills
Willingness to participate in service alongside front of house team
Ability to guide or inspire others to achieve success

Starting salary £35,000 Per Annum basic (+service charge)

Please send your CV to [email protected] – Please note, this email will not be monitored between the 20th December – 6th January 2025, but don’t let this deter you from sending your application. We will review these when we are back from Christmas break.