Terms and conditions
Registered Company Name: Findon Park Farm Ltd
Registered Address: Wiston Estate Office, Wiston Park, Steyning, West Sussex, BN44 3DD, UK
Company Registered Number: 00549173
Wiston Estate Winery is a trading style of Findon Park Farm Ltd.
These are the terms on which we sell all wines and associated products to you. By ordering any of our products you agree to be bound by these Terms & Conditions. Please note that you can only purchase wines from our website if you are eligible to enter a contract and are at least 18 years old.
At Wiston Estate we value our customers and their security, which is why we do not store credit card details, nor do we share customer details with any third parties without permission. We will only use it to provide goods and services you have requested from us and promise to keep your personal data safe and secure.
If you subscribe to our mailing list, we will from time to time send you our newsletters and special offers via email. You can change your mind about receiving our newsletters at any time by emailing us at [email protected] or following the link to unsubscribe at the bottom of the email.
All goods remain the property of Findon Park Farm Ltd until payment in full has been received for the wine and any other sums owed to Findon Park Farm Ltd. Until title passes, the customer will hold the wine as trustees for Findon Park Farm Ltd. The wine is to be stored securely and is to be easily identifiable as wine supplied by Findon Park Farm Ltd.
In circumstances where Findon Park Farm Ltd holds wine on behalf of the customer, the company shall have a right of lien on such wine for any debts, claims and liabilities whatsoever for which you may from time to time be liable to the company whether or not the same is due. Findon Park Farm Ltd shall exercise the right of lien at its discretion by the sale of goods and will retain the proceeds towards or to meet all debts, claims and liabilities due or to become due by the customer to the company.
Prices & Payment
Prices are inclusive of VAT at the rate applicable at the time of your order.
The price of our products, services and any additional delivery or charges is set out on the website at the date of your order or such other price as we may agree in writing.
Payment may be made by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of goods.
Please note that delivery is free for all subsequent orders over £75 and there is a delivery surcharge of £10 below this threshold. Deliveries are made by APC Couriers from Monday to Friday. We offer an overnight delivery service for all orders placed before 12:00pm, although please note that deliveries placed before 12:00pm on a Friday will be delivered on the following Monday and deliveries may take slightly longer during busy periods.
Please note that the above delivery information relates to orders for delivery to UK mainland only and excludes Northern Ireland, Isle of Wight, The Scilly Isles and Channel Isles. We are happy to arrange delivery to non-UK mainland addresses, however the delivery cost will be considerably more than the price shown above. Please contact the Winery for a quotation.
All wine must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the goods may be retained by the delivery agent, in which case the delivery agent will leave notification of attempted delivery for the customer to rearrange delivery at a more convenient time. In these circumstances, if the company has to re-deliver the goods, a further delivery charge may become due and payable by the customer.
If you are out when the courier arrives, there is the option to inform us of a safe place or a neighbour where the wine can be left. Please note that we cannot accept responsibility for any wines that have not been signed for.
All wine shall be at the customer’s risk from the point of delivery to the customer. It is our responsibility to supply you with goods that meet your consumer rights. Upon receipt, if your order does not meet the quality expected from Wiston Estate, please contact us in the first instance to arrange a return. If the product is faulty, we will replace at no cost to yourself.
In accordance with the Consumer Contracts Regulations, you may cancel your order up to 14 days after receipt of the goods. Please contact Wiston Estate in writing if you wish to cancel your order or alternatively you may complete our Order Cancellation Form. If the product is faulty, we will arrange for the goods to be returned to us at no cost to yourself and for your payment to be refunded. Please note that all wine must be returned in the state that it was received. Any damage will need to be reimbursed to the company.
If you have simply changed your mind after 14 days, you can return the items to us at your own cost and we will refund the cost of the wine.
Additionally, in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if you would like more information regarding an online dispute, please visit the European Online Dispute Platform.
It is illegal to sell wine to anyone who is under 18 years old. For this reason the company reserves the right to refuse to accept an order. Furthermore, the company will not permit any order to be transferred from the original customer to another person in order to avoid the age restrictions that it must comply with. By placing an order the customer is confirming they are at least 18 years old.
If the company’s delivery agents are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the goods is unable to produce appropriate ID, unfortunately our delivery agents will be unable to leave the goods.
Complaint Handling Policy
We always aim to provide the highest standard of care in all our services and quality of our wines. Our customers’ views are important to us and help to ensure our products and services are consistently meeting people’s needs. If you are unhappy with any of our products and services, it is important that you let us know.
If you would like to make a suggestion to improve our services or a complaint, please contact us directly at [email protected] or +44 (0) 1903 877845.
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it. We will keep you informed about the progress of the investigation and aim to have all complaints finished within 28 working days unless we agree a different time scale with you.
Please note that you should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
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Wiston Estate Winery
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